BBBerror

for BigBlueButton

BBB Toolkit catalog

Code 2200

Category: Media server

Message shown in BigBlueButton

Media server failed to process request (error 2200)

What it means

The media server failed to process the request (generic media error, e.g. SDP creation/configuration).

Likely causes

  • Server-side media configuration problem

What to do

First, check who is affected.

  1. Only one or a few users: most likely a problem on the user's side, so follow the Student and Teacher steps.
  2. Everyone in one room: check that room/meeting (settings, meeting ended or recreated, room limits).
  3. Everyone in every room: most likely a server problem, so go to the Admin/server steps.

Students

Try another network (for example a mobile hotspot) to check whether your current network blocks the connection.

Teachers

Tell participants it is a server-side problem they cannot fix themselves, and contact your admin.

Server admins

Run sudo bbb-conf --clean, then sudo bbb-conf --watch while reproducing the error to see log errors live. Check that mediasoup's announced IP(s) match the server's public IPv4/IPv6. Collect logs with sudo bbb-conf --zip and ask on the bigbluebutton-setup group if the cause is unclear.

Screenshot (coming soon)

Upstream source

  • v3.0.x-release · bigbluebutton-html5/imports/ui/services/bbb-webrtc-sfu/broker-base-errors.js:20
  • v3.0.x-release · bigbluebutton-html5/public/locales/en.json · app.sfu.mediaGenericError2200

Dataset ref: v3.0.x-release

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