BBBerror

for BigBlueButton

BBB Toolkit catalog

Code 1005

Category: Audio

Message shown in BigBlueButton

Call ended unexpectedly (error 1005)

What it means

The audio call ended unexpectedly, or (SFU bridge) the audio peer connection could not be negotiated.

Likely causes

  • Peer negotiation failed (SDP)
  • Transient client or media-server error

What to do

First, check who is affected.

  1. Only one or a few users: most likely a problem on the user's side, so follow the Student and Teacher steps.
  2. Everyone in one room: check that room/meeting (settings, meeting ended or recreated, room limits).
  3. Everyone in every room: most likely a server problem, so go to the Admin/server steps.

Students

Leave the audio and join it again; the client retries some audio errors automatically. Update your browser to a supported version: Chrome 87+, Firefox 80+, Edge 85+ or Safari 14+.

Teachers

Ask affected participants to leave and rejoin the audio: the client treats this error as retryable.

Server admins

Run sudo bbb-conf --check and fix the problems it reports. Run sudo bbb-conf --clean, then sudo bbb-conf --watch while reproducing the error to see log errors live. Collect logs with sudo bbb-conf --zip and ask on the bigbluebutton-setup group if the cause is unclear.

Screenshot (coming soon)

Upstream source

  • v3.0.x-release · bigbluebutton-html5/public/locales/en.json · app.audioNotification.audioFailedError1005

Dataset ref: v3.0.x-release

Browser check: Coming soonChrome extension: Coming soon