Code 1003
Category: AudioMessage shown in BigBlueButton
Browser version not supported (error 1003)
What it means
This browser build is not supported for WebRTC audio.
In BigBlueButton 3.0 the message still exists, but no current code path was found that raises it.
Likely causes
- Very old browser
- Chrome on iOS (not supported for BBB A/V)
- Embedded in-app browsers
What to do
First, check who is affected.
- Only one or a few users: most likely a problem on the user's side, so follow the Student and Teacher steps.
- Everyone in one room: check that room/meeting (settings, meeting ended or recreated, room limits).
- Everyone in every room: most likely a server problem, so go to the Admin/server steps.
Students
Use Safari on iPhone/iPad, or latest Chrome/Firefox/Edge on desktop. Avoid opening the link inside Facebook/Teams in-app browser. Update your browser to a supported version: Chrome 87+, Firefox 80+, Edge 85+ or Safari 14+.
Teachers
Add a note in the invitation: supported browsers and link to BBB hardware requirements. Share the list of supported browsers (Chrome 87+, Firefox 80+, Edge 85+, Safari 14+) in your invitation.
Server admins
Publish minimum browser versions on your help page; block ancient user agents at the proxy if needed. Run sudo bbb-conf --check and fix the problems it reports.
Upstream source
- v3.0.x-release · bigbluebutton-html5/public/locales/en.json · app.audioNotification.audioFailedError1003
Dataset ref: v3.0.x-release