Code 1307
Category: Internal (broker)Message shown in BigBlueButton
What it means
The browser's ICE connection to the media server failed. Users see 1007 or 1107. (ICE_STATE_FAILED)
Likely causes
- See the user-facing code
What to do
First, check who is affected.
- Only one or a few users: most likely a problem on the user's side, so follow the Student and Teacher steps.
- Everyone in one room: check that room/meeting (settings, meeting ended or recreated, room limits).
- Everyone in every room: most likely a server problem, so go to the Admin/server steps.
Students
Usually no action is needed: this is an internal code that the client converts into the message you actually see.
Teachers
No action is needed for this internal code; look at the code the participant actually sees.
Server admins
Look for the matching user-facing code (10xx/11xx) in the client logs; the 13xx code is the raw broker error. Set up a TURN server (coturn) and list it in /etc/bigbluebutton/turn-stun-servers.xml for users on restrictive networks. Run sudo bbb-conf --clean, then sudo bbb-conf --watch while reproducing the error to see log errors live.
Upstream source
- v3.0.x-release · bigbluebutton-html5/imports/ui/services/bbb-webrtc-sfu/broker-base-errors.js:6
Dataset ref: v3.0.x-release
Browser check: Coming soonChrome extension: Coming soon