Code 2208
Category: Media serverMessage shown in BigBlueButton
What it means
Generic media processing error. Defined but not raised by bbb-webrtc-sfu 2.24.
Likely causes
- Server-side media configuration problem
What to do
First, check who is affected.
- Only one or a few users: most likely a problem on the user's side, so follow the Student and Teacher steps.
- Everyone in one room: check that room/meeting (settings, meeting ended or recreated, room limits).
- Everyone in every room: most likely a server problem, so go to the Admin/server steps.
Students
Try another network (for example a mobile hotspot) to check whether your current network blocks the connection.
Teachers
Tell participants it is a server-side problem they cannot fix themselves, and contact your admin.
Server admins
Run sudo bbb-conf --clean, then sudo bbb-conf --watch while reproducing the error to see log errors live. Collect logs with sudo bbb-conf --zip and ask on the bigbluebutton-setup group if the cause is unclear.
Upstream source
- v3.0.x-release · bigbluebutton-html5/imports/ui/services/bbb-webrtc-sfu/broker-base-errors.js:24
Dataset ref: v3.0.x-release
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