Code 2002

Category: Media server

Message shown in BigBlueButton

Media server has no available resources (error 2002)

What it means

Media server has no capacity for new streams.

Likely causes

Configured media limits (mediaThresholds: global, per room or per user) reached
Media backend reports not enough resources

What to do

This error comes from the server or API, so go straight to the server checks.

Students

Turn off webcam unless needed.

Teachers

Limit cameras and use breakout rooms. Ask participants to turn off webcams they do not need: the server refuses new media once its configured limit is reached.

Server admins

Check and raise mediaThresholds in the bbb-webrtc-sfu config (0 = unlimited), or add media capacity; limit simultaneous webcams. If mediasoup workers are saturated, tune mediasoup.workers / dedicatedMediaTypeWorkers or add capacity.

Screenshot (coming soon)

Upstream source

v3.0.x-release · bigbluebutton-html5/imports/ui/services/bbb-webrtc-sfu/broker-base-errors.js:14
v3.0.x-release · bigbluebutton-html5/public/locales/en.json · app.sfu.mediaServerNoResources2002

Dataset ref: v3.0.x-release

Browser check: Coming soonChrome extension: Coming soon