Code 2001

Category: Media server

Message shown in BigBlueButton

Media server is offline. Please try again later (error 2001)

What it means

Media server reported offline.

Likely causes

Service stopped after upgrade
Disk full
Crash loop

What to do

This error comes from the server or API, so go straight to the server checks.

Students

Try again later.

Teachers

Postpone live A/V; use chat and slides. Tell participants it is a server-side problem they cannot fix themselves, and contact your admin.

Server admins

systemctl status bbb-webrtc-sfu, inspect journalctl, free disk space, rerun bbb-install. Run sudo bbb-conf --check and fix the problems it reports. Restart BigBlueButton with sudo bbb-conf --restart, then run sudo bbb-conf --check.

Screenshot (coming soon)

Upstream source

v3.0.x-release · bigbluebutton-html5/imports/ui/services/bbb-webrtc-sfu/broker-base-errors.js:13
v3.0.x-release · bigbluebutton-html5/public/locales/en.json · app.sfu.mediaServerOffline2001

Dataset ref: v3.0.x-release

Browser check: Coming soonChrome extension: Coming soon