Code 1131
Category: Screen shareMessage shown in BigBlueButton
Code {errorCode}. Could not share the screen. Try again using a different browser or device.
What it means
Screen capture was aborted by the browser or OS. (AbortError)
Likely causes
- Browser or OS limitation
What to do
First, check who is affected.
- Only one or a few users: most likely a problem on the user's side, so follow the Student and Teacher steps.
- Everyone in one room: check that room/meeting (settings, meeting ended or recreated, room limits).
- Everyone in every room: most likely a server problem, so go to the Admin/server steps.
Students
When the browser asks what to share, pick a screen, window or tab and click Share (not Cancel). Try again with a different browser or device. Update your browser to a supported version: Chrome 87+, Firefox 80+, Edge 85+ or Safari 14+.
Teachers
Stop sharing and start screen sharing again. If it repeats, share from another browser or computer. Share the list of supported browsers (Chrome 87+, Firefox 80+, Edge 85+, Safari 14+) in your invitation.
Server admins
Run sudo bbb-conf --clean, then sudo bbb-conf --watch while reproducing the error to see log errors live. Collect logs with sudo bbb-conf --zip and ask on the bigbluebutton-setup group if the cause is unclear.
Upstream source
- v3.0.x-release · bigbluebutton-html5/imports/api/screenshare/client/bridge/errors.js:10
Dataset ref: v3.0.x-release